Frequently Asked Questions
Your company is called “Glenn Cronkhite Custom Cases.” Why can’t you make me a custom case?
Glenn was very good at making patterns very quickly, and he was famous for taking on almost anything. He told us once that he estimated he’d made 15,000 to 20,000 patterns in his lifetime. We can make patterns, but at least for now, we have to get through all of his stock items, and then through the remaining string, harp, bass, guitar, and drum bags. We won’t be able to even think about adding this service until after all of these items have been gone through, produced, photographed, and added to this website.
Your website is missing some photographs. What gives?
Glenn didn’t keep many photos of the bags he made. Since acquiring the business, we have only been able to photograph what we’ve made. But since a flugelhorn bag is nearly the same as a trumpet bag (or a cornet bag, or a piccolo trumpet bag…), we can list many items for sale before we have actually made one. Once a design is ordered for the first time, we’ll make it, photograph it, and post it. Sometimes, if we make a bag and it needs to be shipped out right away, we won’t have time to photograph it. We will get as many pictures up as possible as time allows.
What are the material and color options available?
When I select the bag and color I want, I don’t see a preview photo – how am I supposed to know what it looks like?
Similar to why our site is missing some photos, we are playing catch-up on colors: 5 leather choices + 8 Cordura choices X 400 stock items = 5200 case variations. Not to mention all the two-tone combinations possible. A photograph of a Forest Green curved soprano saxophone bag may never happen! If you want to see samples of some two-tone bags we’ve made, you can check them out HERE.
I need my bag in RIGHT NOW. What can I do?
Since we have 400 patterns available in 5 leather and 8 Cordura options along with the many two-tone color combinations, we are unable to stock everything. You can check out our Stock Page to see if we have what you need. If not, contact us — if we aren’t incredibly busy, we may be able to discuss rush options (usually associated with a rush fee) and get one done quickly for you. Please don’t select an express shipping option until you talk to us. Plan on 6-8 weeks before your item will be ready to ship.
Do you have a case for my very strange and wondrous, underwater-built, prehistoric-metal-brazed, titanium encrusted dodadiphone?
We don’t know! But if you sent a photo of your instrument next to a more commonly found instrument of similar size, with accurate dimensions, we can do a little research for you and hopefully come up with something that will work.
Can you change the strap placement? What about the location of the logo? Can you make the bag without backpack straps, add wheels, and make the side pocket big enough to hold my laptop ?
We would love to accommodate all of these special requests – but we simply can’t right now. Our patterns are composed of specifically measured pieces and markings for each part of the bag. Changing any one of these pieces would alter the design carefully created by Glenn and may end up ruining the integrity of the bag.
What is your return policy?
Because each bag is hand cut and hand made with your choice of exterior and color(s), we don’t accept any returns unless there is a clear manufacturer’s defect with the bag. Please choose your product carefully and be confident of your selection before purchasing.
How should I care for my bag?
If you have a cordura bag, clean any dirt or dust with a damp cloth. We’ve received inquiries about waterproofing these bags and truth-be-told, it’s not necessary. It won’t hurt if you’d like to use a waterproofing product on your bag, but the cordura we source is water resistant in most cases (no pun intended) and should hold up just fine in the occasional rain storm.
I'm not sure which trombone case is the best fit for my trombone. Can you help me out?
|Bell Size||Trombone||Standard||Travel Size|
|7-8″||Bach 8, 12, 16, King 2B, 2B||Small Straight Tenor Trombone Bag||Small|
|7-8″||Bach 36B, King 3BF||Medium Tenor Trombone Bag||Medium|
|8-9″||Bach 42B, 42A, 42T, Conn 88H, King 4BF||Large Tenor Trombone Bag||Medium|
|8-9″||Bach 36BO, 42BO, Conn 88HO, Xeno||Large Tenor Trombone Bag||Medium Long|
|8-9″||Conn 8H||Large Straight Tenor Trombone Bag||Medium|
|9-9.5″||Bach 50B2, 50B3, Conn 62H, 112H, Xeno||Bass Trombone Bag||Medium Long|
|10″+||Bach 50BL, TR181, King 8B||Bass Trombone Bag||Large|